Charter Office Equipment Limited Privacy & Information Policy
Charter Office Equipment Limited,
Small Heath Business Park,
Tel: 0121 506 2270
Fax: 0121 506 2271
Why we need personal information:
We collect personal information so that we can deliver excellent customer service. It allows us to conduct business with you and inform you of our products and services, events, new launches, special offers, process orders and undertake deliveries etc. We have a legitimate interest in collecting the data to conduct business with you and we take all necessary steps to keep your data secure
The data we collect about you:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). It is not possible for Charter Office Equipment Limited to enter into a contract to deliver products or services without the provision of certain personal data.
- Identity data: includes first name, last name, username or similar details
- Contact data: includes billing address, delivery address, email address, social media ID, and telephone numbers
- Transactional data: such as bank details and details about payments to and from Charter Office Equipment Limited
- Technical data: IP address, browser type
- Profile data: Marketing preferences and survey feedback responses
- Usage data: includes information about how you use our website, products and services.
Charter Office Equipment Limited does not collect any special categories of personal data, i.e., details of race, ethnicity, religious belief, sexual orientation, political opinions, trade union membership, health, and generic and biometric data.
How we collect your personal data
We use different methods to collect your personal data including through: Directly from you: You may give us your identity and contact data either face-to-face or by filling in forms, or by corresponding with us by post, phone, email or otherwise. This includes any personal data you provide when you:
- Place an order for products or services
- Discuss a possible project or after sales activity
- Request information to be sent to you
- Visit our showroom or Office
- Give us feedback
Automated technology or interactions
As you interact with our website or any of our digital platforms, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and similar technologies.
How we use your personal data
We will only use your personal data when the law allows. The information collected may be used to fulfil your order requests, or by our marketing and sales department to send you delivery information, product updates, company news, special offers and company updates.
Charter Office Equipment Limited will use personal data to form a view on what marketing activities it believes will be of interest. You may receive technical and marketing communications if you have requested information from us or purchased products or services and have not opted out of receiving such communications. These communications will include important information such as new product availability, factory holiday shut downs, ordering details and new sales resources. Charter Office Equipment Limited marketing activity is based on an email system which provides suppression of any unsubscribed individuals. The list is cleaned a minimum of every 12 months to remove any outdated contacts and to ensure accuracy. Every marketing email you receive will have a clear unsubscribe option. You can ask us to stop sending you marketing messages at any time by using the unsubscribe link on our emails, or by contacting firstname.lastname@example.org Where you opt out of receiving marketing emails, this will not apply to personal data provided to us and still required to process your orders or requested services.
Your legal rights
You have the right under data protection laws to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to the processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent
When we disclose your information
Charter Office Equipment Limited will not sell or rent your contact information to any other third party at any time. We will only provide information to a third party if we have to by law; because of the work we are doing for you; to the extent we are allowed to do so in the Agreement, or if you told us that we can disclose it.
How we protect your personal information
Charter Office Equipment Limited takes your privacy very seriously. Charter Office Equipment Limited has put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
How long we hold your personal data for
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.