Charter Office Equipment Limited Privacy                                    & Information Policy

This Privacy Policy aims to give you information about how Charter Office Equipment Limited collects and processes your personal data. It is important that you read the privacy policy so that you are aware of how and why we are using your data. If you have any questions about our Privacy Policy please contact our Data Protection Officer at:

Charter Office Equipment Limited,
Arden House,
Talbot Way,
Small Heath Business Park,
Birmingham.
B10 0HJ

Email: sales@charterofficeequipment.com
Tel: 0121 506 2270
Fax: 0121 506 2271

 

Charter Office Equipment Limited is the data controller for the purpose of data protection laws and the company is responsible for processing personal data. Charter Office Equipment Limited Company Registration Number: Data Protection registration number: ZA268949 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we ask that you contact us in the first instance and give us the opportunity to address your concerns before you consider contacting the ICO. Our data protection policy is regularly reviewed to ensure that we comply with all new regulations. Charter Office Equipment Limited privacy policy includes the collection, use, and disclosure of personal information that may be collected anytime you interact with us, such as when you visit our website, when you purchase our products or services, visit our office and showroom, or when you interact with our representatives. It is important that the personal data we hold about you is accurate and current, so please let us know if your personal data changes at any time.

Why we need personal information:

We collect personal information so that we can deliver excellent customer service. It allows us to conduct business with you and inform you of our products and services, events, new launches, special offers, process orders and undertake deliveries etc. We have a legitimate interest in collecting the data to conduct business with you and we take all necessary steps to keep your data secure

The data we collect about you:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). It is not possible for Charter Office Equipment Limited to enter into a contract to deliver products or services without the provision of certain personal data.

  • Identity data: includes first name, last name, username or similar details
  • Contact data: includes billing address, delivery address, email address, social media ID, and telephone numbers
  • Transactional data: such as bank details and details about payments to and from Charter Office Equipment Limited
  • Technical data: IP address, browser type
  • Profile data: Marketing preferences and survey feedback responses
  • Usage data: includes information about how you use our website, products and services.

Charter Office Equipment Limited does not collect any special categories of personal data, i.e., details of race, ethnicity, religious belief, sexual orientation, political opinions, trade union membership, health, and generic and biometric data.

How we collect your personal data

We use different methods to collect your personal data including through: Directly from you: You may give us your identity and contact data either face-to-face or by filling in forms, or by corresponding with us by post, phone, email or otherwise. This includes any personal data you provide when you:

  • Place an order for products or services
  • Discuss a possible project or after sales activity
  • Request information to be sent to you
  • Visit our showroom or Office
  • Give us feedback

Automated technology or interactions

As you interact with our website or any of our digital platforms, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and similar technologies.

How we use your personal data

We will only use your personal data when the law allows. The information collected may be used to fulfil your order requests, or by our marketing and sales department to send you delivery information, product updates, company news, special offers and company updates.

Marketing

Charter Office Equipment Limited will use personal data to form a view on what marketing activities it believes will be of interest. You may receive technical and marketing communications if you have requested information from us or purchased products or services and have not opted out of receiving such communications. These communications will include important information such as new product availability, factory holiday shut downs, ordering details and new sales resources. Charter Office Equipment Limited marketing activity is based on an email system which provides suppression of any unsubscribed individuals. The list is cleaned a minimum of every 12 months to remove any outdated contacts and to ensure accuracy. Every marketing email you receive will have a clear unsubscribe option. You can ask us to stop sending you marketing messages at any time by using the unsubscribe link on our emails, or by contacting sales@charterofficeequipment.com Where you opt out of receiving marketing emails, this will not apply to personal data provided to us and still required to process your orders or requested services.

Your legal rights

You have the right under data protection laws to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to the processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent

When we disclose your information

Charter Office Equipment Limited will not sell or rent your contact information to any other third party at any time. We will only provide information to a third party if we have to by law; because of the work we are doing for you; to the extent we are allowed to do so in the Agreement, or if you told us that we can disclose it.

How we protect your personal information

Charter Office Equipment Limited takes your privacy very seriously. Charter Office Equipment Limited has put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

How long we hold your personal data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Websites

We use analytical cookies on our websites which allow us to record technical data (such as IP addresses) so that we can recognise and count the number of visitors to our site and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users find what they are looking for easily. We do not keep records of individual names or addresses, all of the data that we collect from the use of cookies is aggregated and anonymous. Our websites or other platforms may contain links to websites operated by third parties. Charter Office Equipment Limited does not control these sites and is not responsible for their privacy policies or security, such links are provided for your convenience only.